Call Center & Computer Telephony..
“The nine-to-five world of our phone-only call center is gone. Our new world is multi-media—fax, email, mobile phone, web-chat and video—giving our customers more ways to contact us than ever before. Competition is driving customer’s expectation for outstanding 24/7 service.” Call Center Manager, Nashville Pharmaceuticals Company.
If 24/7 is the way your customers expect you to operate, and if they want to contact you via telephone, fax, email, web-chat and video, then a multi-media virtual call center from IDeACOM Networks will benefit your company. An IP enabled call center will allow your workforce to work from remote offices and even from their home while providing all of the monitoring and control to make this scenario possible. Even your supervisors can work remotely.
How can a multi-media virtual call center benefit your company?
- Less office space and resource requirement
- More productive and efficient workforce [reduce wasted travel time]
- Increased energy conservation
- Remote office interoperability
- Less impact from weather conditions
- Reduced sick leave
- Virtual ACD distributes calls to remote agents
- Remote Office Integration
- More motivated and content workforce
- Broader workforce recruiting base
- Increased worker retention
- Easier peak business workforce management
- Decreased environmental impact [no commute means zero vehicle emissions]